1. Refund Eligibility:
- Refunds are applicable only in specific circumstances and are subject to the discretion of Fidato Health LLP.
- Eligibility for a refund may vary based on the nature of the service or product purchased.
2. Cancellation of Therapy Sessions:
- If a user wishes to cancel a scheduled therapy session, a refund may be processed if the cancellation request is received within a specified period before the session. The exact cancellation period and refund eligibility will be outlined in the booking confirmation.
3. Technical Issues:
- In the event of technical issues that prevent the user from accessing paid services, Fidato Health LLP will assess the situation on a case-by-case basis. If the issue is attributable to the platform, a refund may be considered.
4. Service Dissatisfaction:
- If a user is dissatisfied with the quality of a paid service, they may contact Fidato Health LLP within a reasonable timeframe to discuss their concerns. Refunds, if applicable, will be assessed on a case-by-case basis.
5. Non-Refundable Services:
- Certain services may be deemed non-refundable. The non-refundable nature of a service will be communicated clearly during the purchasing process.
6. Refund Processing:
- Users requesting a refund must contact Fidato Health LLP at YourEmotionalWellBeing@gmail.com.
- Refund requests will be processed within a reasonable timeframe, and the user will be notified of the outcome.
7. Changes to Refund Policy:
- Fidato Health LLP reserves the right to modify, add, or remove provisions from the refund policy without prior notice.
8. Contact Information:
- For refund-related inquiries, please contact us at YourEmotionalWellBeing@gmail.com.
Please note that the refund policy is subject to change, and users are encouraged to review the policy periodically for any updates.