top of page

Privacy Policy

Thank you for entrusting, the mental health platform operated by Fidato Health LLP ("we," "us," or "our"). We value your privacy and are dedicated to ensuring the security and confidentiality of your personal information. Please carefully review our comprehensive privacy policy to understand how we collect, use, and protect your data.


1. Scope


1.1. Collection and Consent:, developed and maintained by Fidato Health LLP, collects and processes personal information to facilitate connections between users and suitable therapists for mental health support.

1.2. Age Restriction: Individuals below 18 years are classified as children and necessitate parental consent. The term "You" or "Your" refers to parents or legal guardians.

1.3. Acceptance: By clicking "I agree" and submitting personal information, you explicitly acknowledge and accept the terms outlined in this Privacy Policy.


2. Changes to the Privacy Policy


2.1. Updates: This Privacy Policy is subject to periodic updates based on business, legal, or regulatory requirements. Significant changes will be communicated to users, and continued use after amendments constitutes acceptance.


3. Your Consent


3.1. Necessity: To provide access to our services, we require your explicit consent. Users below 18 require parental consent.


4. Personal Information We Collect


4.1. Definition: Personal information encompasses details such as contact information, age, gender, educational background, and therapy preferences.

4.2. Collection and Use: Information is collected to validate requests, enhance website functionality, customize services, and fulfill legal obligations.

4.3. Sharing and Retention: Personal information is shared exclusively with selected therapists and retained for a duration necessary for outlined purposes.


5. Non-Personal Information


5.1. Definition: Non-personal information comprises data that does not individually identify users.

5.2. Collection and Use: Non-personal information is collected and utilized to improve website features and services.

5.3. Retention: Non-personal information is retained for a limited duration.


6. Cookies


6.1. Treatment: Information collected through cookies is treated as non-personal. We strictly use cookies for legitimate and authorized purposes, refraining from saving personal information for unauthorized use.


7. Access, Correction, and Deletion


7.1. Responsibility: Users bear the responsibility to provide accurate information. Deletion or correction may impact access to certain features.


8. Security Information


8.1. Safeguards: We employ advanced methods and procedures to safeguard personal information from unauthorized access, loss, or disclosure.


8.2. Data Transfer: Personal information may be transferred globally, within and outside India, adhering to comprehensive security measures.


9. Exclusion


9.1. Limitation: Access to personal information is restricted to authorized personnel. We disclaim liability for confidentiality breaches by partners or third parties beyond the scope of our agreements.


10. Processing of the Data


10.1. Measures: Technical and organizational measures are implemented to ensure the security of personal information, including restricted access and anonymization.


11. Data Transfer


11.1. International Transfer: User information may be stored and processed globally, with appropriate safeguards in compliance with applicable laws.


12. Liabilities


12.1. Indirect Damages: We are not liable for indirect damages arising from data loss. Third-party products are used at users' risk.


13. Sale of Assets, Merger, Acquisition


13.1. Disclosure: Information may be disclosed during corporate changes or ownership transfers. Users will be notified of such events.


14. Third-Party Services


14.1. Acknowledgment: Third-party services may collect, use, and share user information. Users are advised to refer to their respective privacy policies.


15. Queries and Complaints


15.1. Contact: For inquiries or complaints, please reach out to our Grievance Officer at

This Privacy Policy is effective as of [Date]. Continued use of signifies acceptance of these terms.


Fidato Health LLP

bottom of page